Privacy policy
Last updated: June 2026
VELOX operates this store and website, including all related information,
content, features, tools, products and services, in order to provide you,
the customer, with a curated shopping experience (the "Services"). VELOX is
powered by Shopify, which enables us to provide the Services to you. This
Privacy Policy describes how we collect, use, and disclose your personal
information when you visit, use, or make a purchase or other transaction
using the Services or otherwise communicate with us. If there is a conflict
between our Terms of Service and this Privacy Policy, this Privacy Policy
controls with respect to the collection, processing, and disclosure of your
personal information.
Please read this Privacy Policy carefully. By using and accessing any of the
Services, you acknowledge that you have read this Privacy Policy and
understand the collection, use, and disclosure of your information as
described in this Privacy Policy.
PERSONAL INFORMATION WE COLLECT OR PROCESS
When we use the term "personal information," we are referring to information
that identifies or can reasonably be linked to you or another person. We may
collect or process the following categories of personal information:
- Contact details: name, address, billing/shipping address, phone number,
and email address
- Financial information: payment card details, transaction details, and
payment confirmation
- Account information: username, password, security questions, preferences
and settings
- Transaction information: items viewed, added to cart, purchased, returned,
or exchanged
- Communications with us: information included in customer support inquiries
- Device information: device type, browser, IP address, and unique
identifiers
- Usage information: how and when you interact with or navigate the Services
PERSONAL INFORMATION SOURCES
We may collect personal information from the following sources:
- Directly from you: when you create an account, visit or use the Services,
or communicate with us
- Automatically through the Services: via cookies and similar technologies
when you use our website
- From our service providers: when they collect or process your personal
information on our behalf
- From our partners or other third parties
HOW WE USE YOUR PERSONAL INFORMATION
We may use personal information for the following purposes:
- Provide and improve the Services: process payments, fulfill orders, manage
your account, arrange shipping, facilitate returns and exchanges, and
create a personalized shopping experience
- Marketing and advertising: send promotional communications by email and
show you relevant online advertisements based on your activity
- Security and fraud prevention: authenticate your account, detect and
prevent fraudulent or malicious activity, and secure our services
- Communicating with you: provide customer support and maintain our business
relationship
- Legal compliance: comply with applicable law, respond to legal process,
and enforce our terms and policies
HOW WE DISCLOSE PERSONAL INFORMATION
We may disclose your personal information to third parties in the following
circumstances:
- With vendors and service providers who perform services on our behalf
(payment processing, data analytics, customer support, fulfillment,
shipping)
- With business and marketing partners to provide advertising services. Our
partners will use your information in accordance with their own privacy
notices
- When you direct or consent to disclosure, such as to ship products or
through social media integrations
- In connection with a business transaction such as a merger or acquisition
- To comply with legal obligations, enforce our terms, or protect our rights
and the rights of our users
THIRD-PARTY DATA PROCESSORS
To operate our store and fulfill your orders, we share necessary personal
data with the following third-party processors:
- Shopify Inc. — e-commerce platform, checkout, and payment processing
- AutoDS — order fulfillment and supplier management
- Shopify Email — email communications and marketing
- Meta Platforms (Facebook & Instagram Ads) — advertising and remarketing
- Google LLC (Google Ads, YouTube Ads & Analytics) — advertising,
remarketing, and website analytics
- TikTok Inc. — advertising and remarketing
- Snap Inc. (Snapchat Ads) — advertising and remarketing
- Pinterest Inc. — advertising and remarketing
Each processor is contractually bound to handle your data in accordance with
GDPR requirements and may not use it for any other purpose.
For advertising platforms, data may be used to show you relevant ads on
their platforms. You can opt out of personalised advertising at any time:
- Meta: https://www.facebook.com/adpreferences
- Google: https://adssettings.google.com
- TikTok: https://www.tiktok.com/legal/privacy-policy
- Snapchat: https://www.snapchat.com/privacy/privacy-center
- Pinterest: https://pinterest.com/settings/privacy
RELATIONSHIP WITH SHOPIFY
The Services are hosted by Shopify, which collects and processes personal
information about your access to and use of the Services. Information you
submit may be transmitted to and shared with Shopify as well as third parties
that may be located in countries other than where you reside. To learn more
about how Shopify uses your personal information, visit the Shopify Consumer
Privacy Policy: https://www.shopify.com/legal/privacy/app-users
You may exercise rights related to data processed by Shopify here:
https://privacy.shopify.com/en
THIRD PARTY WEBSITES AND LINKS
The Services may provide links to websites operated by third parties. We do
not guarantee and are not responsible for the privacy or security of such
sites. Our inclusion of such links does not imply any endorsement of their
content or operators.
CHILDREN'S DATA
The Services are not intended for children. We do not knowingly collect
personal information about children under the age of majority in your
jurisdiction. If you are a parent or guardian of a child who has provided us
with their personal information, contact us at veloxstore24@gmail.com to
request deletion.
SECURITY AND RETENTION
No security measures are perfect or impenetrable. We recommend you do not
use unsecure channels to communicate sensitive information to us.
How long we retain your personal information depends on factors such as
whether we need it to maintain your account, provide Services, comply with
legal obligations, or resolve disputes.
YOUR RIGHTS AND CHOICES
Depending on where you live, you may have the following rights:
- Right to Access: request access to personal information we hold about you
- Right to Delete: request deletion of your personal information
- Right to Correct: request correction of inaccurate personal information
- Right of Portability: receive a copy of your personal information and
request transfer to a third party
- Right to Opt Out of Targeted Advertising: opt out of the use of your
personal information for targeted advertising purposes
- Managing Communication Preferences: opt out of promotional emails at any
time using the unsubscribe link in our emails
If you reside in the UK or European Economic Area, you also have the right to:
- Object to or restrict our processing of your personal information for
certain purposes
- Withdraw consent at any time where we rely on consent to process your
personal information (withdrawal does not affect the lawfulness of prior
processing)
To exercise any of these rights, contact us at veloxstore24@gmail.com.
COMPLAINTS
If you have complaints about how we process your personal information,
contact us at veloxstore24@gmail.com. You may also lodge a complaint with
your local data protection authority. For the EEA, find the responsible
supervisory authority here: https://edpb.europa.eu/about-edpb/about-edpb/members
For Slovenia specifically, the supervisory authority is:
Information Commissioner of the Republic of Slovenia (Informacijski
pooblaščenec)
Website: https://www.ip-rs.si
Email: gp.ip@ip-rs.si
INTERNATIONAL TRANSFERS
We may transfer, store, and process your personal information outside the
country you live in. If we transfer your personal information out of the
European Economic Area or the United Kingdom, we will rely on recognized
transfer mechanisms such as the European Commission's Standard Contractual
Clauses.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time. We will post the
revised policy on this website and update the "Last updated" date.
CONTACT
For questions about this Privacy Policy or to exercise your rights, contact
us at:
VELOX
veloxstore24@gmail.com
Matavun 3C, 6215 Divača, Slovenia
For the purpose of applicable data protection laws, VELOX is the data
controller of your personal information.