Shipping policy
Shipping Policy
This Shipping Policy describes how VELOX handles order processing, shipping, and delivery. Please read carefully before placing an order.
Processing Times All orders are processed within 1–3 business days. Orders are not processed, shipped, or delivered on weekends or holidays.
Shipping Times Shipping times vary depending on the product and supplier. Estimated delivery times by region:
- United States: 5–15 business days
- Canada: 7–20 business days
- United Kingdom: 10–25 business days
- European Union: 10–25 business days
- Australia: 12–30 business days
- Rest of World: 14–35 business days
Please note that delivery times are estimates and may vary due to customs clearance, carrier delays, or high demand periods. We are not responsible for carrier delays beyond our control.
Shipping Costs
- Standard shipping: Free
- Express shipping: Not available at this time
Tracking Information Once your order has shipped, you will receive an email confirmation with a tracking number. Tracking updates may take 1–3 business days to appear.
Damaged, Lost, or Delayed Shipments If your order arrives damaged, please contact the carrier to file a claim. For missing packages or delays beyond the estimated timeframe, contact us at znidarcicjan@gmail.com and we will assist where possible.